frequently asked questions
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We recommend someone with a good background in adult training and industry or institutional training with adults in different cultures and environnement.
We do not recommend a technical expert or a subject matter expert to be a training manager, as they are too focused on technical details rather than focusing on the pedagogical aspect of training and mostly how knowledge and skills are transferred.
The most common error that I’ve seen is promote someone from the technical or operational sectors with no pedagogical training at all or very little.
A good training manager with experience can be a training manager in a hotel, a smelter, an electrical company, an IT company, a service company or anywhere. It doesn’t matter the type of products or services the company provides.
In fact, I recommend someone with no background in the technical field, this way they can actually focus on the training aspect and the way competences are transferred instead of focusing on the products or services.
Same as the training manager, I strongly recommend a person with little expertise in the field in which they will design a course, or if they do, they have the ability to not focus on the content but simply on the pedagogical and training activities.
When you’re not a subject matter expert, you ask questions differently for a better understanding and don’t forget the important background details that an expert would often forget to include or to ask.
An instructional designer must be able to synthesize information quickly and see right away the logical layout of a training, whether it is in class, online, blended or in the field.
They must be able to breakdown a course in a logical structure, the logic that the learners will understand and not the instructional designer.
They have to be able to see things from the learners’ perspectives and not from the trainer’s.
A functional diagnostic is normally conducted with interviews (30 to 60 minutes each) with trainees, trainers, advisors and managers along with documentations from the client. A detailed report is produced on actual facts followed by recommendations to improve the function.
We leave no gray zones and no cheating on the report, it is simply black on white based on the collected data.
We then meet with the managing team to present the report.